Frequently Asked Questions
Everything you need to know about the MIKUTA shopping experience.
Where does MIKUTA ship from and what are the delivery times?
All orders are shipped from our warehouse in Berlin, Germany. Delivery within the EU typically takes 2-5 business days, while international shipping can take 5-10 business days depending on your location.
What is your return policy?
We offer a 14-day return window from the date you receive your order. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How do I find the right size for me?
Each product page includes a detailed size guide and specific fit information. If you are between sizes, we generally recommend sizing up for our oversized knits or following the specific 'Fit' notes in the product description.
Are duties and taxes included for international orders?
For orders outside the European Union, please note that import duties and taxes may apply upon arrival. These charges are the responsibility of the customer and are determined by your local customs office.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible payment options in select regions.
How should I care for my MIKUTA garments?
To ensure the longevity of our high-quality fabrics, we recommend following the care label instructions on each garment. Most of our knits require hand washing or a gentle wool cycle with a specialized detergent.